Return Policy

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Distributordesig is committed to customer satisfaction. This policy outlines the terms and conditions for returns, cancellations, and refunds for our restoration services.

Return Period

Customers have 14 days from the date of service completion to request a return or refund for restoration services that do not meet the agreed-upon specifications or quality standards.

The return period begins on the date you receive notification that your restoration project is complete and ready for pickup or delivery. For services performed on-site, the return period begins on the completion date.

To initiate a return, you must contact us within the 14-day period and provide documentation of the issue or concern. We will work with you to resolve the matter promptly.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The restoration work must not meet the specifications outlined in the service agreement
• The furniture must be in the same condition as when the restoration was completed
• Any issues must be reported within the return period
• Documentation of the problem must be provided, including photographs if applicable
• The original service agreement and payment documentation must be available

Returns will not be accepted for issues resulting from:

• Damage caused after service completion
• Normal wear and tear
• Changes in customer preferences not related to service quality
• Issues that were disclosed and accepted before service completion

Cost of Return Shipping

If a return is approved due to our error or failure to meet service specifications, we will cover all costs associated with returning the furniture to our facility, including shipping, handling, and insurance.

If a return is requested for reasons other than service defects, the customer is responsible for all return shipping costs. We will provide an estimate of return shipping costs upon request.

For on-site services, return visits to address service issues will be provided at no additional cost if the issue is determined to be our responsibility.

Return Process

To initiate a return, please follow these steps:

1. Contact us within 14 days of service completion using the contact information provided below
2. Provide your service agreement number and a detailed description of the issue
3. Submit photographs or documentation that clearly show the problem, if applicable
4. Wait for our assessment and approval of the return request
5. If approved, coordinate the return of the furniture to our facility
6. Upon receipt and inspection, we will process your refund or schedule corrective work

We will respond to return requests within 5 business days and work to resolve approved returns within 30 days of receipt.

Non-Returnable Items

The following items and services are not eligible for return:

• Custom modifications that were specifically requested and approved by the customer
• Services that have been altered or modified by the customer or third parties after completion
• Restoration work on items that were misrepresented in their original condition
• Consultation services and assessments that have been completed
• Items that have been damaged due to misuse, accidents, or environmental factors after service completion

General Legal Requirements

This return policy complies with applicable consumer protection laws in California and the United States. Customers have rights under state and federal law that may provide additional protections beyond those outlined in this policy.

If you believe your consumer rights have been violated, you may contact the California Department of Consumer Affairs or the Federal Trade Commission for assistance.

This policy does not limit any rights you may have under applicable warranty laws or consumer protection statutes.

Order Cancellation Policy

Customers may cancel restoration service orders under the following conditions:

• Cancellation before work begins: Full refund of any deposits or payments made
• Cancellation after work begins but before completion: Refund of unused portion of payment, minus costs for work already completed and materials used
• Cancellation after completion: Subject to the standard return policy outlined above

To cancel an order, contact us immediately using the contact information provided. Cancellation requests must be made in writing or via email to ensure proper documentation.

If we are unable to complete a service due to circumstances beyond our control, we will provide a full refund of any payments made and return the furniture to you in its current condition.

Refund Procedure

Refunds will be processed using the same payment method used for the original transaction. Processing times may vary depending on your payment provider:

• Credit card refunds: 5-10 business days
• Debit card refunds: 3-5 business days
• Check refunds: 10-14 business days
• Bank transfer refunds: 5-7 business days

You will receive a confirmation email once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact us immediately.

Partial refunds may be issued in cases where only a portion of the service requires correction or when the customer chooses to keep the furniture despite minor issues that do not significantly impact functionality or appearance.

Contact Information

For return requests, cancellations, or questions about this policy, please contact us:

Distributordesig

Villagio Retail Center, 7849 N Blackstone Ave, Fresno, CA 93720, United States

Phone: +1 559 437 0484

Email: message@distributordesig.world

Please include your service agreement number and order details in all communications to ensure prompt processing.